Shipping, Delivery, Returns and Warranty

Shipping and Delivery

  • Delivery is carried out via courier or by collection at the seller’s premises.
  • Shipping costs are borne by the customer unless otherwise agreed.
  • The customer is responsible for providing a correct and complete address and contact details.
  • Any delays or issues attributable to the courier are not the responsibility of the seller.
  • In the event of non-delivery due to absence, incorrect address, or failure to collect the parcel, storage fees and costs for re-shipment may be charged.
  • Upon delivery, the customer must check the packaging and report any damage immediately.

Returns and Right of Withdrawal

  • The consumer customer has the right to withdraw within 14 days from delivery.
  • The right of withdrawal does not apply to customized, made-to-measure, or non-returnable products by nature.
  • Returns are valid only upon prior authorization by the seller.
  • The customer must ship the product within the indicated timeframe after the seller’s authorization.
  • Return shipping costs are always borne by the customer; the seller will provide the exact address to which the goods must be sent.
  • Refunds are issued after verification of the returned product, which must be intact and complete.
  • In case of damage, improper use, or tampering, the refund may be reduced or denied.

Warranty

  • The products are covered by the warranty provided by the manufacturer and its authorized service centers.
  • The seller is not the manufacturer of the goods and does not provide its own commercial warranty.
  • In case of defects, the customer may activate the warranty through the manufacturer or authorized service center.
  • The warranty does not cover damage resulting from improper use, incorrect installation, or unauthorized interventions.
  • Any warranty service is subject to the manufacturer’s terms and conditions.

Information Notice

The complete and binding terms applicable to the sale are available in the General Terms and Conditions of Sale, which can be reviewed in full before placing the order.

The General Terms and Conditions of Sale for B2B customers will be made available and accessible prior to order confirmation, final acceptance of the order, and before payment is made and the purchase process is completed.

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