Careers

Job Description

Manel Service is looking for a new team member to join the eCommerce department as an eCommerce Customer Care Specialist. The selected candidate will be the main point of contact for online customers, handling inquiries, after-sales support and helping to ensure a smooth and satisfying purchasing experience. The role involves constant interaction with the logistics and administration departments to guarantee fast and efficient service.

Responsibilities

• Manage customer inquiries via email, phone and chat
• Provide support regarding orders, shipments, returns and refunds
• Monitor order status and keep customers updated
• Collaborate with the logistics department in managing shipments
• Handle complaints professionally with a solution-oriented approach

Requirements:

• Excellent communication and interpersonal skills
• Previous experience, even brief, in customer care or customer support roles
• Familiarity with eCommerce platforms and digital tools
• Good knowledge of Microsoft Office and email management
• Accuracy, organizational skills and ability to manage priorities
• Problem-solving attitude and customer-oriented mindset
• Good knowledge of the English language (preferred)

What We Offer:

• Opportunity to join a young and dynamic team
• Stimulating work environment focused on growth
• Continuous training on platforms and company processes
• Contract based on experience
• Professional growth opportunities within the eCommerce sector

How to Apply:

If you would like to join the team and help deliver high-quality customer service, send your updated CV via email.