General conditions of sale

1. Subject of the contract

within this contract the term "we" means Man.El.Service srl and "you" means the customer. The terms and conditions set out in this document, together with your order confirmation, constitute the contract between us and you for the supply of products. No other conditions or terms shall apply. The contract may not be modified unless the parties have agreed in writing.

2. Stipulation of the contract

2.1 The contract can be validly concluded only by not underaged persons with landline (not via mobile phones)

2.2 You can place an order:

2.2.1 by filling in and signing this contract in all its parts

We will not accept orders placed in ways other than those listed above.

2.3 Any amendment to this contract shall render it null and void

2.4 By placing an order you make a proposal to purchase the products chosen on the according to these General Conditions of Sale. We will be free to accept or not this proposal.

2.5 If your order has been accepted, we will inform you of your acceptance by issuing an order confirmation which will be sent to you by email. The order confirmation will be effective at the time of its sending. If your order is not accepted, we will contact you by email or telephone to explain why we did not accept your order.

2.6 If we are unable to execute your order for reasons beyond our control, we will contact you to inform you and propose alternative products that you can purchase. In the event that you decide not to accept our proposals, we will cancel your order for products that we are unable to supply and refund the amount you paid in relation to your order. If we are unable to deliver the products you have ordered to you, our liability shall not extend after we have returned the amounts you have paid to you

2.7 The informations in our advertising materials, brochures, other promotional materials, on our websites or provided to you by our agents or employees, is to be considered merely indicative. None of this information shall be deemed to constitute an offer to supply products and we reserve the right to change or update such information at any time and without notice.

2.8 In case of payment by credit card, a surcharge of 2% of the total VAT included will be applied

2.9 We are waiting for your payment in order to proceed with the order fulfillment. The availability of dates are to be considered approximate and variable. The company is non responsabile for damages caused by the delay of delivery.

2.10 In the event of an offer accepted by signing, it is no longer possible to cancel the order. With regard to custom-made or personalized items, in accordance with the provisions of the Consumer Code, it is in no way permitted to exercise the right of withdrawal nor request the cancellation of the offer and the consequent refund. Once the order for the product has been placed, it is no longer possible to proceed with its cancellation.

2.11 This contract is a binding commitment to purchase. In the event of reconsideration/cancellation by the purchaser, Manelservice will withhold the amount paid as a deposit and request the balance of the amount still due from the purchaser.

3. Prices

3.1 The price of the products will be the one indicated in the Order Confirmation.

3.2 VAT will be payable at the rate indicated on the invoice.

3.3 The costs related to the delivery, where applied, will be indicated in the Order Confirmation

3.4 In the presence of an offer drawn up on the basis of alleged tax concessions and / or tax benefits by the customer, Man.El Service Srl reserves the right to verify, even in cash following the processing of the offer, the existence of the actual conditions and concessions tax law mentioning, with the express reserve of asking you for the possible integration of payment in accordance with the national and community regulations in force on the matter.

4. Payment methods for Products

4.1The payment methods for the Products will be indicated in the Order Confirmation

4.2 If payment is made by credit card, you must indicate your credit card details when placing your order. The relative debit will be processed by the selected bank circuit at the time of confirmation. The contract will not be considered concluded until the issuer of your credit card has authorised its use for payment for the products ordered. You will be informed of any failure of your authorisation. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.

4.3 If payment is made by bank transfer you will receive the payment request and the necessary bank details by email in the Order Confirmation form. The contract will not be considered concluded until your payment has been made. If we do not receive payment on the available funds within thirty days after sending your order, the order will be cancelled.

5. Delivery of Products

5.1 Delivery of the products will be made to the address indicated on our Order Form or in this offer. In addition, the customer must provide a telephone number for the person responsible for unloading the ordered products.

5.2 Any delivery term for the Products that we may communicate must be considered non-essential. If you have ordered several products at the same time, delivery of the products may take place at different times. In the event that you do not respect the agreed delivery date or do not provide the necessary cooperation, we will not be responsible for the non-delivery and it must be at your care and expense, without prejudicing our right to terminate this contract for non-compliance.

5.3 With the delivery to the carrier / forwarder of the goods in the contract, the seller is released from all risk and obligation. Delivery of the goods to the carrier marks the time when ownership and risk of loss of the goods are transferred from the seller to the buyer. Therefore, the seller can not be in any way responsible for what happens to the goods during transport / delivery to the buyer.

5.4 When the products are delivered to our carrier we will send you a shipping confirmation by e-mail. In any case, your signature on the waybill will be proof of the correct delivery by the carrier.

5.5 The transport is not to be considered on the ground. Therefore, the customer must have adequate means for unloading the goods.

5.6 In accordance with the provisions and content of EU Regulation 833/2014 as amended by EU Regulation 2023/2878, the re-exportation and/or use of the goods subject to this contract in the Russian Nation is expressly prohibited, as well as the transfer and/or transfer of rights and obligations arising from this contract to third parties located or residing in the said Russian Federation. Man. El Service Srl will not be in any way responsible for any violation of this clause by the buyer / Client who will remain solely responsible and will bear all the consequences arising from such violation, including criminal, civil, administrative, and tax consequences.

6. Manufacturer's Warranty

For all Products, you must refer exclusively to the warranty provided by the Manufacturer. Man.El.Service therefore does not provide any additional warranty on products sold in addition to what is provided by the Manufacturer, except for the mandatory limits of law.

7. Technical documentation

The Products sold are in accordance with CE standards and are delivered with technical documentation prepared by the manufacturer and the user and maintenance manual. By signing this contract you expressly declare that you have received and have read this technical documentation.

8. Personal Data Treatment

We will process personal data in accordance with the provisions of the Legislative Decree. 196/2003 (Privacy Code). The processing of personal data relating to individuals will be carried out exclusively for the purpose of implementing this contract and the data will not be disclosed to third parties except in cases provided for by law. The interested party may exercise the right of access to their data to request verification, updating or cancellation by writing to the e-mail address info@manelservice.com info@manelservice.com.

9. Various

9.1 If either party does not assert any of its rights under this agreement, this shall not be deemed to be a waiver of those rights. This failure to exercise the right will not in any way imply a renunciation of the rights to be exercised at a later date.

9.2 The invalidity or ineffectiveness of one or more contractual clauses shall in no case affect the validity or effectiveness of the other contractual clauses.

9.3 Si rende noto che, ai sensi del D.lgs 504/1995 (c.d. TUA - Testo Unico Accise), il gruppo elettrogeno fornito potrebbe configurarsi quale officina elettrica ai sensi degli artt. 52, 53 e 53 bis del TUA in funzione degli usi posti in essere dal cliente e conseguentemente potrebbe prevedere il pagamento delle accise sull'energia elettrica. In tali casi si informa che, la mancata denuncia dello stesso all'Ufficio delle Dogane territorialmente competente, si configura quale esercizio abusivo in campo accise con conseguente evasione delle accise sull'energia elettrica. Desideriamo rendere noto quanto sopra riportato e decliniamo ogni responsabilità in relazione ad eventuali mancati adempimenti da parte vostra.

9.4 By signing this offer you declare that your company is in good balance sheet and credit and that it is not in bankruptcy, bankrupt or bankruptcy proceedings.

9.5 The United States (and other governments) frequently impose trade embargoes or sanctions against certain countries as a matter of foreign policy and national security. Man.El.Service prohibits that its products are shipped to these countries in violation of the law. In addition, Man.El.Service has chosen not to enter into any transactions with Cuba, Syria, North Korea, Iran, Sudan, or Myanmar without the approval of the Legal Department. If you are considering a direct or indirect transaction of a product intended for any of these countries, you should contact the Legal Department to determine whether the transaction complies with this policy

9.6Man.El Service Srl, as a distributor, operates in full compliance with current industry regulations including the EU Regulation 2016/1628. Man.El Service Srl cannot be held responsible in any way for the use that the customer will make of the goods covered by this contract, recalling that the non-stationary use of all motor machines not equipped "stageV" may be subject to penalties. Please note that the offer is valid only for stationary power generators (bolted to the ground)

10. Applicable law and competent court.

10.1 This contract is governed by Italian law.

10.2 For any dispute that may arise regarding the interpretation or execution of this contract, the Court of Turin shall have exclusive jurisdiction

Nota su posizione fiscale:

Invoice issued in accordance with Article 17, Paragraph 2 of Presidential Decree No. 633 dated October 26, 1972, the application of VAT is the responsibility of the recipient.